Customers will have Free Shipping on all products when checking out their orders. Free Shipping includes online tracking. Once your order is shipped, you will receive a shipping confirmation email.
Deliveries on orders from the USA, Canada, Australia and New Zealand can take 10 - 20 days. If deliveries do not arrive within within that time frame, please contact us directly to double check your order status or use our convenient "track your order" link to find out where your shipment is. At the moment we are working with our suppliers to ensure the fastest shipping time for you, I can safely say most items arrive within 2 weeks, but sometimes issues occur and it may be held up a few more days.
There may be occasional custom delays during shipping. These delays are uncontrollable and may result in delayed delivery of the order. Items are mainly shipped via the post office and must be collected. Please ensure the correct delivery address (and correct postal code) are provided at check out. Positive ID is required when collecting the parcels at the post office.
Please note, that we work with several suppliers, so you may receive multiple packages for one order.
All customs, taxes, import duties, brokerage fees, or any additional charges by your local government are the responsibility of the recipient. There is a chance that you will not get charged VAT or duties, however if you do get charged, we are not responsible for these fees in any way. Please contact your customs office for more information. Shipping fees and taxes will not be refunded for packages that are refused due to VAT/ duties.
If you plan to give one of our items as a holiday gift/ for special occasions, we recommend purchasing the item 4-6 weeks in advance to avoid disappointment with unforeseen shipping/ customs delays. We are not responsible for items that do not arrive on time or before specified dates.